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Every firm claims they use AI now. Many practitioners use it for speed at the expense of quality. Five questions get to the heart of it:

1. “How, specifically, are you using AI?”
If the answer is vague, or amounts to “our lawyers have access to AI tools,” that tells you something.

2. “How has it substantially improved quality?”
This may be the most important question. Can the firm point to concrete improvements in accuracy, consistency, analysis, responsiveness, or the quality of the final work product? AI should be an amplifier of expertise, not a substitute for it.

3. “Is your use of AI individual or systematic?”
One associate with a chatbot subscription is not an AI strategy. Look for firm-wide workflows, guidelines, best practices, training, and quality controls.

4. “What’s your security posture?”
SOC 2? Data encrypted, isolated, and never used to train third-party models? If they can’t answer in one breath, that’s a big concern.

5. “Who benefits from the efficiency?”
If AI allows a firm to accomplish significantly more in less time, clients should share in that benefit, whether through lower costs, better work, faster delivery, or (preferably) all three.

Even excellent lawyers can use AI primarily as a shortcut. The firms doing it right are the ones using it to supercharge quality, systematize excellence, and deliver more value.

Source: LinkedIn Post by Michael Drapkin

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